Our People

At IMAC, we believe that our greatest asset is our people.
Please meet our dedicated team below!

Executive Team

Norman S. Klayman – Chairman of the Board

Norman has been in the insurance industry for 44 years. After 20 years with John Hancock, Norman served as Vice President of Sales at Boston Mutual for over 12 years. In this capacity, he sold to and worked with numerous financial institutions. A pioneer in mass marketed insurance products, Norman combines a thorough understanding of the insurance industry with marketing techniques honed and proven through years of hands-on experience.

Edward Klayman – President
 eklayman@imaco.com |  781-963-2269

Serving as President and co-founder of IMAC, Edward provides over 20 years of marketing experience and currently oversees all sales and marketing functions for the company. Along with managing relationships with financial institutions, brokers, and insurance carriers, he is also an active board member for PIMA (Professional Insurance Marketing Association) and accomplished speaker for the ABIA (American Bankers Insurance Association).

Sales Team

Steve Ferguson – Vice President
 sferguson@imaco.com |  773-774-1229

Steve joined IMAC by way of Specialty Services Solutions (SSS) in 2003. SSS was acquired by IMAC in January 2012.  Steve specializes in sales and underwriting for special risk A&H. He provides coverage for a range of solutions for Fortune 500 companies and professional athletes and teams as well as more traditional markets like schools, camps, and amateur sports.

Sarah Flickinger – Executive Sales Consultant
 sflickinger@imaco.com

Sarah has over 23 years of experience in group and individual sales of insurance products – including accident, health, life, LTC , annuities, and special risk products. She worked for two large, national insurance carriers before joining IMAC in 2005.  Sarah manages the sales and service process for client and carrier relationships for IMAC’s affinity markets.

Marketing Team

Kelly Smith – Director of Marketing
 ksmith@imaco.com

Kelly joined IMAC in 2008 following almost 20 years working in finance, underwriting, special risk product management, and marketing at a large insurance carrier. As Director of Marketing, Kelly oversees IMAC’s direct mail operations and is responsible for vendor and client management.

Kim Dickinson– Account Coordinator
 kdickinson@imaco.com

Kim joined IMAC in 2007. She manages relationships between clients, brokers, data warehouses, and TPAs. Kim is responsible for campaign implementation and reporting.

Support Team

Abbye Warren – Director of Operations

As a member of the Klayman family, Abbye has worked with the company for many years and has helped developed many of the internal licensing and premium collection processes that exist today.  She is also responsible for the daily office management functions of the company.

Dan Casey – Controller

Dan recently joined IMAC as Controller and Human Resource Director with 12 years of experience in the insurance industry.  He has worked in the accounting field for over thirty five years.

Doris Dunn – Account Manager

Also originally a member of the SSS team, Doris has worked within the group for over 5 years developing policies and quotes.